Frequently Asked Questions and Answers

What happens on arrival?

You will be greeted by a member of the team which will give the opportunity for us to meet and introduce ourselves and acquaint ourselves with your Pet.

We will then explain the facilities on offer and give you the opportunity to hand over any information about your pet and ask us any questions you may have.  Following this we can complete the handover of your pet either in reception or you can take them to their kennel – the choice is yours.


What happens if my pet needs medication?

Staff at Ashwood House Pet Resort have a healthcare background and trained in administering medication.  All medication will be stored and administered in accordance with prescribers and manufacturers instructions.Only medication prescribed to your pet can be administered and details must be clear on the package.
An administration chart will be in use for each medication.


What should I bring with me?

Fully up to date vaccination certificate is essential.We would also recommend you bring along your pets bedding so they can still smell home.


What happens if I need to cancel my Booking?

We do not ask for a Deposit so please give as much notice as possible for cancellations.


Are you open all year round?

Yes we are open every day of the year as all our accommodation is heated and climate controlled air conditioned. We are however closed for Arrivals and Departures on the following days;Christmas day, Boxing day and New Years day.


What vaccinations are required?

Your pet will need a standard Booster which your vet Administers once a year. It is also recommended your pet has a Kennel cough vaccination. To avoid any disappointment please ensure all vaccinations are up to date. If your pet is not fully vaccinated they will not be allowed to stay in the pet resort.


What happens if my pet is ill during the stay?

Where possible we will contact your own Vet for advice and support as they have all the information regarding your pet.  In an emergency we will use the nearest vet if travelling further would be detrimental to your pet.


Can I telephone while I am away to check on my pet?

Of course you can we are happy to take any calls about your pet if you wish to know how they are doing. We can also forward messages and videos via WhatsApp if required


What form of payment do you accept?
We accept cash and now have the facility for all major debit and credit cards.


Can I look around the kennels?

We would welcome and encourage you to visit our resort, no appointment necessary during opening hours, outside opening hours please call first.